Strategic priorities

To deliver our vision we focus on four strategic priorities.

For almost a decade, Coca‑Cola HBC Armenia has worked to embed corporate responsibility and sustainability into all of our business processes and decisions. We identified the environmental and social issues that are most material to our business, consulted with key stakeholders and developed ambitious strategies and commitments to create value for all stakeholders and minimise negative impacts. We have also consistently set ambitious long-term targets and reported against them, holding ourselves accountable to delivering on our commitments. 

White bear and a girl hold Coca-Cola bottles | Սպիտակ արջն ու աղջիկը բռնել են Կոկա-Կոլա շշեր

Community trust 

Building trust within our communities 

We believe that our business can only be as healthy and strong as the communities in which we operate. In the long run, healthy, sustainable businesses require thriving communities. Trust is the foundation of our relationships with customers, consumers, employees, institutions, business partners and shareholders, and we build trust by focusing on three strategic objectives: to produce wealth for the community, to reduce our environmental impact and to promote well-being.

People try new Coca-Cola slim can | Մարդիկ փորձում են նոր թիթեղյա տարայով Կոկա-կոլա

Consumer relevance 

Offering our consumers the right products for all occasions 

For Coca‑Cola HBC Armenia, consumer relevance means meeting and exceeding consumer expectations by offering the right products, in the right packs, through the right channels for the right occasion. We continuously increase our product range delivering high quality standards for each product. These products must be consistently fresh, in premium condition, and presented cold when that is appropriate. 

|Business developer places promo campaign | Բիզնեսի զարգացնողը տեղադրում է ակցիան

Customer preference 

Delivering the products and services our customers expect 

Building successful relationships with our customers is fundamental to our success. We work hard to ensure our people are constantly focused on customer needs and satisfaction. We aim to exceed expectations in terms of delivery and execution to be the best supplier, and work as partners in creating value to achieve the best possible relations with clients.

 

Coca-Cola, Coca-Cole Zero, Fanta, Sprite, Nestea shelf | Կոկա-Կոլա, Կոկա-Կոլա Զերո, Ֆանտա, Սպրայտ, Նեսթի դարակ

Cost leadership 

Focusing on a cost efficiency mindset 

In 2016, raw material costs were stable compared to 2015, and foreign exchange movements in certain countries continued to have an adverse impact on our profitability. However, our focus on cost control continued, and this helped to ensure that the increase in revenues due to price and product mix improvements benefited our bottom line. Our comparable operating margin increased from 7.5 percent for 2015 to 8.3 percent for 2016.